Articles for tag: AI in customer service, customer experience, Digital Transformation, digital workforce, empathy in AI, prompt engineering, Salesforce

March 24, 2025

Unlock Your 24/7 Digital Workforce: A Guide to AI Agents and Their Impact on Business Efficiency

In this engaging episode, Stephanie Postles interviews Bernard Slowey, Senior Vice President of Digital Customer Success at Salesforce, about the company’s innovative AI agent. This discussion sheds light on how Salesforce rapidly deployed this technology to transform the digital workforce, allowing businesses of all sizes to create customizable, empathetic digital employees without coding. Bernard shares ...

March 20, 2025

Market News

Ai Agents

Mastering AI Prompts: A Guide to Effective Communication with Langbase for Optimal Results

In today’s tech landscape, mastering prompt engineering is essential for anyone developing AI solutions. By 2025, the effectiveness of AI agents will depend significantly on how well they are prompted. Whether you are a developer or a product manager, understanding prompt engineering can greatly enhance your productivity. This article offers valuable tips for creating effective ...

February 21, 2025

Market News

Ai Agents

Mastering Prompt Engineering: Boost AI Agent Performance with Effective Techniques and Strategies for Optimal Results.

As we approach 2025, AI agents are becoming increasingly capable, taking on tasks in areas like coding and customer support. This guide explores prompt engineering specifically for AI agents, highlighting how it differs from traditional approaches. You’ll find over 20 curated prompts from popular open-source agents like Bolt and Cline, showcasing practical applications of these ...

February 16, 2025

Market News

Ai Agents

Mastering AI Prompt Engineering for Clear and Purposeful Responses in Your Projects

Crafting effective AI prompts is crucial for obtaining valuable responses. To get the most out of AI tools, it’s important to formulate clear and purposeful directions that convey your needs effectively. This process, known as prompt engineering, involves communicating specific requirements to ensure the AI understands your request. By doing so, you can achieve impactful ...

February 13, 2025

Market News

Ai Agents

How I Successfully Launched a Big AI Agent: Lessons Learned and Key Insights for Developers

This article critiques a standard prompt template used for RAG (Retrieval-Augmented Generation) task in AI question-answering systems. The author emphasizes that the prompt lacks essential features like examples, output formats, and edge case handling, which are crucial for achieving high accuracy in responses. Simply having good data and a solid framework isn’t enough; a well-structured ...

February 13, 2025

Market News

Ai Agents

Key Insights on Launching a Successful AI Agent: What Worked and What Didn’t in Maximilian Vogel’s Experience

The text discusses the importance of crafting effective prompts for AI, specifically in the context of Retrieval-Augmented Generation (RAG). It criticizes a standard prompt example for being too simplistic and lacking essential elements like proper output format, edge case handling, and reasoning. The author emphasizes that relying solely on quality data and code won’t yield ...

February 8, 2025

Market News

Ai Agents

Mastering AI Agents: A Comprehensive No-Fluff Guide for Businesses to Boost Efficiency and Innovation

Michael Taylor, a prompt engineer, draws parallels between managing AI tools and his experiences running a Marketing agency. He believes that giving AI the right context is key to overcoming issues like inconsistency and lack of creativity. In his latest article from the “Also True for Humans” series, he delves into the capabilities of AI ...

November 7, 2024

Market News

Tech giants invest billions in AI, with rapid advancements stirring excitement and concerns about job obsolescence and misinformation.

Artificial intelligence is becoming increasingly prominent, influencing everything from chatbots to films. Tech giants are investing heavily in AI, with roles like “prompt engineering” gaining popularity. Bill Gates recognized the potential of AI years ago, predicting it would become a transformative industry. He highlighted significant advancements, including AI systems capable of outperforming humans in complex ...