In Part 9 of the AI Agents crash course, we delve into the technical aspects of memory in CrewAI systems. Building on the practical insights from Part 8, we formalize five types of memory: short-term, long-term, entity, contextual, and user memory. These memory types help agents track interactions, learn from past experiences, and personalize their ...
AI agentic workflows are automated systems where intelligent AI agents manage tasks, making decisions based on real-time data. These workflows transform customer experience by allowing businesses to provide responsive and adaptable service, akin to a conductor guiding an orchestra. Unlike traditional workflows that follow strict paths, AI agentic workflows can learn, adapt, and resolve issues ...
Qualtrics has partnered with LangChain to enhance their Experience Agents, specialized AI tools that engage customers and employees in personalized ways. These agents operate seamlessly across different channels, utilizing both structured and unstructured feedback to improve interactions. By leveraging LangChain’s LangGraph Platform, Qualtrics can efficiently design, deploy, and manage these AI agents without coding barriers. ...
Conversica’s latest report reveals that buyers increasingly prefer engaging with AI agents over humans during the early stages of the purchasing process. Conducted in March 2025, the study shows that AI significantly enhances customer experience by offering quick and personalized interactions, particularly in the exploratory phase of buying. While buyers favor AI for initial engagement, ...
Vurvey Labs has launched Vurbs, an innovative AI agent ecosystem that leverages real-time human insights. Unlike traditional large language models, which are static, Vurbs are dynamic and evolve through continuous interaction with people. The platform uses a unique “People Model,” gathering insights from over 3 million global consumers to better understand and predict consumer behavior. ...
reAlpha Tech Corp. has announced the launch of its subsidiary AiChat’s new AI-powered digital agents aimed at enhancing customer engagement. These AI Agents utilize Voice AI and Agentic AI technologies to provide businesses with personalized, human-like interactions. Voice AI allows for natural conversations and real-time support, while Agentic AI adapts to customer needs, delivering tailored ...
AI is transforming customer service by making it faster and more efficient while allowing human agents to focus on complex issues. While AI can handle routine tasks, customers still prefer the empathy and understanding that only humans can provide. The best approach combines both AI and human efforts, leading to lower costs and higher customer ...
Imagine making every customer interaction smooth and personal with AI-powered agents like Agentforce. These agents take care of repetitive tasks, freeing your team to build genuine connections and achieve results. If you’re unsure how to start, you’re not alone; the initial rollout of Agentforce raised many questions. That’s why we’ve shared key lessons to help ...
Gupshup, a leading Conversational AI platform, unveiled its advanced AI Agent Library at LEAP 2025 in Riyadh, Saudi Arabia. This new library features 15 customizable AI Agents aimed at enhancing business-customer interactions across various industries. These AI Agents are designed for Marketing, sales, and support roles, allowing businesses to deploy them quickly for improved revenue ...
AI agents are transforming eCommerce customer support by offering more than just traditional chatbots. Unlike old chatbots that follow fixed scripts, these advanced systems use machine learning and natural language processing to understand customer needs and provide personalized responses. This innovation helps businesses improve response times, anticipate customer requirements, and enhance overall satisfaction. Offering 24/7 ...
