Articles for tag: AI Agents, customer experience, payment options, security enhancements, transcription service, workforce management, Zendesk

Market News

Enhance Customer Support with Zendesk: Tips and Best Practices for March 2025

Discover the latest updates from Zendesk designed to enhance your customer experience. New AI agents now come in two plans—Essential and Advanced—offering flexible automation options. Talk’s transcription service now features automatic speaker identification, keyword boosting, and automatic redaction of sensitive data. Self-service customers in the USA can now use direct debit payment options, and specialized ...

Market News

Top Strategies for Effective Customer Support with Zendesk in March 2025

Discover the latest updates from Zendesk this month, featuring new AI agent plans designed for diverse business needs. The Essential plan offers quick automation, while the Advanced plan includes advanced features like conversation flows and analytics. Zendesk Talk introduces automatic speaker labeling and redaction for sensitive data in transcripts. Additionally, direct debit payment options are ...

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