Articles for tag: artificial intelligence, customer support, David Sax, human connection, meaningful interactions, social fulfillment, technology trends

Embracing Analog: The Importance of Human Connection in an AI-Driven World

In a recent article, the author reflects on the unsettling trend of tech companies making customers wait longer for human support, pushing them towards self-service options. While automation and AI are designed to improve efficiency, the author emphasizes the need for human connection in our lives. Drawing from David Sax’s book “The Future is Analog,” ...