Articles for tag: AI voice agent, call center technology, CloneOps, customer service, freight solutions, Logistics, operational efficiency

Market News

Revolutionizing Customer Service: The Rise of AI Virtual Agents Making Calls Effortlessly

CloneOps.ai is revolutionizing the logistics industry with its advanced AI voice agent, designed to streamline call centers and enhance customer support. Founded by David Bell, who has over 25 years of experience in freight and logistics, CloneOps.ai focuses on making call handling more efficient by eliminating tedious menu navigation and reducing hold times. The AI ...

Market News

Oracle Unveils AI Agents to Transform Supply Chain Applications and Boost Efficiency

Oracle has unveiled new role-based AI agents designed to enhance its Fusion Cloud Supply Chain Management and Manufacturing applications. These intelligent agents provide personalized insights and recommendations across various supply chain processes, including procurement, manufacturing, logistics, and customer fulfillment. They aim to streamline operations, improve decision-making, and boost overall efficiency by assisting users with specific ...

Market News

Transform Your Supply Chain Workflows with Oracle AI Agents for Enhanced Efficiency and Performance

Oracle has introduced new AI agents in its Fusion Cloud Supply Chain and Manufacturing software to boost productivity and growth for businesses. These role-based AI tools automate routine tasks, allowing supply chain professionals to focus on more strategic initiatives. Available to clients now, these agents enhance various supply chain areas, including procurement, manufacturing, inventory management, ...

Market News

Amazon India gears up for the festive season with enhanced logistics, promising unprecedented speed and service amidst soaring demand.

Amazon India gears up for the festive season with enhanced logistics, promising unprecedented speed and service amidst soaring demand.

Amazon India is enhancing its logistics network for the festive season by partnering with Indian Railways, India Post, and airlines to ensure fast deliveries. Abhinav Singh, VP of Operations, emphasized their commitment to speed, stating that they aim to be quicker than ever before. Recent agreements with Indian Railways have expanded their network to over ...

Market News

Infosys enhances its partnership with Posti, leveraging AI to revolutionize logistics and customer experience across the Baltics and Scandinavia.

Infosys enhances its partnership with Posti, leveraging AI to revolutionize logistics and customer experience across the Baltics and Scandinavia.

Infosys, the Indian IT services giant, has announced an extension of its partnership with Posti, a leading delivery and logistics company operating in Finland, Sweden, and the Baltics. This collaboration aims to enhance customer experiences and improve operational efficiency through an AI-driven approach using Infosys’ Topaz platform, which leverages generative AI technologies. Additionally, Infosys will ...

Market News

Delhivery accuses Ecom Express of misrepresenting business metrics in their IPO prospectus, igniting a fierce rivalry in logistics.

Delhivery accuses Ecom Express of misrepresenting business metrics in their IPO prospectus, igniting a fierce rivalry in logistics.

Delhivery, a logistics company backed by SoftBank, has accused its competitor Ecom Express of wrongly representing business metrics in its draft IPO documents. The dispute centers on shipment volumes and other financial figures, with Delhivery claiming Ecom Express has misclassified shipments by double-counting some returns. For instance, while Ecom Express reported 514.41 million shipments, Delhivery ...

Market News

Mahindra unveils its electric vehicle, the e-ZEO, on World EV Day, heralding a new era in sustainable urban logistics.

Mahindra unveils its electric vehicle, the e-ZEO, on World EV Day, heralding a new era in sustainable urban logistics.

Mahindra Last Mile Mobility Limited has unveiled its newest electric vehicle, the e-ZEO, which stands for “Zero Emission Option,” as part of its efforts to boost environmentally friendly transportation. This announcement coincided with World EV Day on September 9, 2024. The e-ZEO is designed for improved energy efficiency and faster charging, aimed at transforming urban ...

Market News

Rs 700 Crore Revamp: Blackstone Transforms India’s Logistics Landscape

Rs 700 Crore Revamp: Blackstone Transforms India’s Logistics Landscape

Horizon Industrial Parks, managed by Blackstone Real Estate funds, is set to invest Rs 700 crore to upgrade 13 warehouses owned by the Central Warehousing Corporation (CWC) across India. This partnership aims to transform government-owned facilities into modern Grade-A spaces catering to sectors like e-commerce, retail, and logistics. The redevelopment will cover 2.4 million square ...

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