Revolutionizing Customer Experience: How AI Agents Enhance Engagement and Satisfaction in the Digital Era
Customer retention is vital for long-term revenue, as many consumers abandon brands after negative experiences. Current chatbots often fall short of expectations, with 81% of customers preferring to speak with live agents. In response, companies like 1-800Accountant and ezCater are embracing advanced AI agents over traditional chatbots. These AI agents leverage technologies like natural language ...
