How AI Agents Become Smarter Through Human Collaboration: Enhancing Performance and Decision-Making Together
A successful digital customer experience relies on quick, accurate, and efficient service, and AI agents excel in providing this. However, the best AI agents know when to hand off to human support, especially for complex issues. Poor transitions can frustrate customers, leading to higher drop-off rates. Salesforce’s Agentforce optimizes these handoffs by maintaining context and ...
