Articles for tag: AI, Automation, customer service, David Sax, human connection, Technology, The Future is Analog

Market News

Embracing Human Connection: Why “The Future is Analog” Highlights the Need for Real Interaction in an AI-Driven World

In a recent experience, the author discovered a troubling trend where a tech company intentionally kept customers on hold for support to push them towards self-service solutions. While automation and AI can enhance efficiency, there’s a growing concern about the loss of human connection in customer service. David Sax’s book, “The Future is Analog,” highlights ...

Market News

Embracing Analog: The Importance of Human Connection in an AI-Driven World

In a recent article, the author reflects on the unsettling trend of tech companies making customers wait longer for human support, pushing them towards self-service options. While automation and AI are designed to improve efficiency, the author emphasizes the need for human connection in our lives. Drawing from David Sax’s book “The Future is Analog,” ...

Market News

5 Ways AI is Revolutionizing Social Media Marketing for Businesses in 2023

With Meta and other social media platforms boosting their focus on AI, the future of online interactions is rapidly changing. Platforms like Facebook, which has around 3 billion users, are looking to integrate AI-generated profiles that can engage with users like real people. While this might increase user engagement, it raises questions about the authenticity ...

Market News

AI

Paloma Canseco’s job interview with an AI recruiter felt unnervingly real, prompting concerns about the future of human interaction in hiring.

Paloma Canseco, a graphic designer from New York, recently encountered an AI-powered virtual recruiter during her job application process. After answering basic screener questions, she realized the voice was not pre-recorded but using AI to interact naturally. However, she hung up when asked about her last design experience, feeling that a company using such technology ...

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