In a recent experience, the author discovered a troubling trend where a tech company intentionally kept customers on hold for support to push them towards self-service solutions. While automation and AI can enhance efficiency, there’s a growing concern about the loss of human connection in customer service. David Sax’s book, “The Future is Analog,” highlights ...
In a recent article, the author reflects on the unsettling trend of tech companies making customers wait longer for human support, pushing them towards self-service options. While automation and AI are designed to improve efficiency, the author emphasizes the need for human connection in our lives. Drawing from David Sax’s book “The Future is Analog,” ...
Hinge CEO Justin McLeod recently shared insights about how artificial intelligence could support dating app users in their quest for love. However, he emphasized that Hinge is not looking to develop AI agents that can date on behalf of users. Instead, McLeod believes that the dating journey is something individuals must experience for themselves. He ...
With Meta and other social media platforms boosting their focus on AI, the future of online interactions is rapidly changing. Platforms like Facebook, which has around 3 billion users, are looking to integrate AI-generated profiles that can engage with users like real people. While this might increase user engagement, it raises questions about the authenticity ...
Paloma Canseco, a graphic designer from New York, recently encountered an AI-powered virtual recruiter during her job application process. After answering basic screener questions, she realized the voice was not pre-recorded but using AI to interact naturally. However, she hung up when asked about her last design experience, feeling that a company using such technology ...
