Articles for tag: AI transformation, business intelligence, communication solutions, customer experience, Enterprise Connect 2025, technology trends, Workflow Automation

Market News

7 Strategic Insights for Business and IT Leaders to Drive AI Transformation Success in 2025

The Enterprise Connect 2025 conference highlighted essential shifts in enterprise communications and customer experience (CX), emphasizing AI-driven transformation and workflow automation. Key insights include the rising importance of AI agents that enhance efficiency and customer engagement, the need for a balance between platform solutions and specialized tools, and the distinction between practical AI that delivers ...

Market News

RingCentral Launches AIR: The Next-Gen AI Receptionist Revolutionizing Business Communication and Customer Interaction

RingCentral is set to showcase its new AI Receptionist, AIR, at Enterprise Connect 2025. This innovative tool uses generative AI to manage phone calls, responding to customer inquiries and routing calls effectively. Designed to aid small businesses, AIR enhances customer interactions by providing instant answers and SMS confirmations while also offering insights through call transcripts ...

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