In 2025, businesses are set to embrace AI technology more seriously, focusing on clear returns on investment. Specialized AI models for sectors like retail and healthcare are emerging, making AI tools more reliable and effective. Companies will ensure they have AI experts on their boards to navigate the complexities and legalities of this technology. As ...
Contact centers are often fast-paced and stressful environments where customers seek quick help. To support agents, who face pressure during busy times, agent assist technology uses AI to provide real-time guidance and automate routine tasks. This technology helps agents resolve issues faster, reduces response times, and improves customer satisfaction. Key features include real-time suggestions, automated ...
Microsoft is enhancing workplace efficiency with the launch of Microsoft 365 Copilot Chat. This innovative tool, powered by GPT-4o, equips employees across various roles—from customer service to Marketing—with AI-driven chat capabilities. Users can engage in secure, web-grounded conversations, automate tasks with accessible agents, and leverage IT controls for data protection and management. With the combination ...
