Articles for tag: AI debt collectors, all-in-one solutions, CSS Impact, debt collection automation, empathy in customer service, financial services, innovation in technology

February 24, 2025

Revolutionizing Data Collection: How CSS Utilizes AI for Enhanced Insights and Efficiency

CSS Impact has evolved over the past 20 years, focusing on leveraging technology for efficiency in the financial services industry. Their latest innovation is the introduction of AI-powered debt collectors, Ava and Ivan, which provide 24/7 assistance in more than 40 languages. Ava specializes in handling inbound client inquiries, while Ivan supports debtors in resolving ...

February 4, 2025

Market News

Ai Agents

Driving Quality Customer Interactions in Retail: Insights from Joshua Haddock and Phil Gray on AI Solutions

This article discusses the challenges AI faces in creating genuine customer interactions in retail and distribution. Despite advancements, many AI systems struggle with empathy, leading to dissatisfaction among consumers. A recent MIT Sloan study shows that a majority of customers feel their experiences have worsened with AI, primarily due to difficulties in reaching live agents. ...