Articles for tag: AI in customer service, customer experience, Digital Transformation, digital workforce, empathy in AI, prompt engineering, Salesforce

Market News

Unlock Your 24/7 Digital Workforce: A Guide to AI Agents and Their Impact on Business Efficiency

In this engaging episode, Stephanie Postles interviews Bernard Slowey, Senior Vice President of Digital Customer Success at Salesforce, about the company’s innovative AI agent. This discussion sheds light on how Salesforce rapidly deployed this technology to transform the digital workforce, allowing businesses of all sizes to create customizable, empathetic digital employees without coding. Bernard shares ...

Market News

Unlock the Power of AI Agents: Create a 24/7 Digital Workforce for Enhanced Productivity and Efficiency

In this insightful episode, host Stephanie Postles talks with Bernard Slowey, Senior Vice President of Digital Customer Success at Salesforce. They delve into Salesforce’s innovative AI agent and its impact on the future of the digital workforce. Bernard shares valuable experiences from the AI agent’s launch, including how to incorporate customer feedback and the significance ...

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