Embracing Human Connection: Why “The Future is Analog” Highlights the Need for Real Interaction in an AI-Driven World
In a recent experience, the author discovered a troubling trend where a tech company intentionally kept customers on hold for support to push them towards self-service solutions. While automation and AI can enhance efficiency, there’s a growing concern about the loss of human connection in customer service. David Sax’s book, “The Future is Analog,” highlights ...
