Optimize ITSM with AI Agents for Consistent Vendor Master File Updates and Enhanced Data Management Efficiency.
An IT service provider faced challenges due to outdated vendor records, resulting in compliance risks, payment delays, and security vulnerabilities. They missed a crucial cybersecurity vendor renewal, exposing important systems. To tackle these issues, the company implemented Agentic AI-driven vendor master data management. This solution automated updates, improved compliance tracking, and streamlined IT service management ...