Artificial intelligence is rapidly evolving beyond simple chatbots, now capable of making calls, conducting research, and even simulating human personalities. This shift is particularly noticeable in customer service, where AI agents are demonstrating high levels of patience and knowledge, often matching or exceeding human performance. Klarna’s CEO noted equal customer satisfaction between AI and human ...
Observe.AI has launched VoiceAI agents, an innovative solution aimed at automating routine customer interactions in contact centers. This enhancement to their AI-driven platform seeks to improve customer experience while significantly cutting operational costs. VoiceAI agents can manage a wide variety of inquiries, freeing up human agents to focus on more complex issues. The platform integrates ...
AI Agents are advanced software that operate independently to enhance productivity and cut costs in businesses. They can automate various tasks, such as data entry, customer service responses, and managing schedules, freeing employees to focus on more important strategic work. By improving efficiency, AI Agents help businesses streamline operations and save on operational expenses. For ...
Large language models (LLMs) are changing how businesses automate workflows. By using AI agents powered by LLMs, companies can automate complex processes, cut down on manual work, and improve decision-making. These intelligent systems can understand and process natural language, enabling them to handle various tasks like data processing and real-time decision-making. An effective architecture includes ...
Zendesk AI enhances customer service by providing intelligent tools based on extensive data from customer interactions. It allows businesses to improve their service experience through features like AI agents, productivity tools for staff, and real-time insights for administrators. This article outlines the various AI capabilities available in Zendesk, detailing how to set them up and ...
Talkdesk is revolutionizing customer service in healthcare with its new AI-powered technology. The company recently introduced Talkdesk AI Agents for Healthcare at HIMSS 2025, designed to automate common patient and member inquiries, allowing healthcare organizations to provide better, faster service without needing live agents. This innovative tool helps manage daily tasks like appointment scheduling and ...
Artificial Intelligence is transforming customer service, moving beyond routine tasks to more intelligent solutions. The key difference lies between AI Agents and Agentic AI. AI Agents follow preset workflows to perform specific tasks like responding to customer queries. In contrast, Agentic AI operates with higher autonomy, learning, and adaptability, making complex decisions on its own. ...
This article outlines the development of the Language Model Operating System (LMOS), a multi-agent platform designed to deploy LLM-powered applications in various European countries. Initially based on JVM tools, the platform uses Kotlin for its domain-specific language (DSL) and offers extensive features like microservice-based agents, dynamic routing, and version control. In an effort to democratize ...
The article details the creation of a multi-agent platform known as the Language Model Operating System (LMOS), designed to efficiently deploy applications powered by large language models (LLMs) in various distributed environments. Initially leveraging JVM tools and Kotlin, this open-source platform significantly sped up agent deployment from weeks to days, utilizing a microservice architecture for ...
Oracle has been recognized as a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center, marking the twelfth consecutive year in this position. The report highlights Oracle Fusion Cloud Service for its strong execution and vision in customer engagement. Rob Tarkoff from Oracle emphasizes the challenges service teams face in delivering excellent ...
