Kite AI has achieved remarkable milestones in its Testnet v1 phase, processing over 546 million agent calls and attracting around 4 million users since its launch. This public test phase, aimed at improving the network for autonomous agents and AI applications, has also facilitated 32 million transactions and engaged 2.4 million unique AI users. Kite ...
Observe.AI, a US-based conversational AI startup, has acquired Dubdub.ai, a text-to-speech AI platform, to strengthen its voice AI services for contact centers. The acquisition will enable Observe.AI to enhance its conversational capabilities with advanced text-to-speech technology that supports over 50 languages and various accents. This partnership aims to make the voice agents more human-like, improving ...
Yum Brands, the parent company of KFC, Taco Bell, Habit Burger, and Pizza Hut, is introducing AI technology at its drive-thrus. In collaboration with Nvidia, they are rolling out a voice-automated AI assistant capable of handling customer orders and understanding complex menus. This AI has already been tested at select locations, with plans to expand ...
In an insightful interview, Bryan Goode from Microsoft discusses the rapid adoption of AI in business with Bob Evans from Cloud Wars. Goode highlights that three out of four information workers are now using AI, shifting the focus from whether to use it to how best to implement it. He emphasizes the importance of intentional ...
In a recent interview, Bryan Goode from Microsoft discussed the rapid adoption of AI in businesses with Cloud Wars founder Bob Evans. Goode highlighted that three-quarters of information workers now use AI, shifting the focus from if to how AI can be utilized. He stressed the importance of intentional AI deployment, particularly in key areas ...
As cold and flu season ramps up, healthcare contact centers experience a surge in calls, placing immense pressure on agents who must provide accurate and compassionate support. To navigate these high-stress interactions, healthcare organizations are turning to AI and automation technologies. These tools help agents efficiently handle inquiries by directing calls to the right experts ...
As healthcare contact centers see a surge in calls during cold and flu season, the pressure on agents increases significantly. It’s crucial for these agents to provide accurate and empathetic service since every interaction can have serious consequences. To support them, automation and AI tools are emerging, helping improve efficiency and reduce stress. These technologies ...
NTT DATA has launched its Agentic AI Services for Hyperscaler AI Technologies, aimed at helping businesses easily implement and scale AI-driven agents. This innovative suite supports organizations in improving efficiency, fostering innovation, and enhancing experiences for both employees and customers. With services encompassing advisory, implementation, and ongoing management, NTT DATA addresses the growing demand for ...
Talkdesk has launched its innovative Ascend AI platform, offering advanced AI-driven customer service solutions. This platform enables companies to provide personalized, multilingual, and multi-channel self-service support 24/7. With Talkdesk AI Agents for voice, businesses can create human-like interactions that understand and respond to customers in real time, adapting to various speech patterns and context shifts ...
Qualtrics is taking customer interaction to the next level with its new Experience Agents, unveiled ahead of the X4 2025 Experience Management Summit. These AI-powered assistants go beyond traditional customer support by actively engaging with clients to understand and resolve their issues swiftly and empathetically. Experience Agents can interact across various customer touchpoints, such as ...
