The latest AI agents for contact centers are designed to engage in meaningful conversations and solve customer problems effectively. When combined with human agents, these AI systems can operate at their best. Instead of merely acting as a backup when AI struggles, humans should guide these AI agents as experienced colleagues. This approach reduces bottlenecks ...
Contact centers are often fast-paced and stressful environments where customers seek quick help. To support agents, who face pressure during busy times, agent assist technology uses AI to provide real-time guidance and automate routine tasks. This technology helps agents resolve issues faster, reduces response times, and improves customer satisfaction. Key features include real-time suggestions, automated ...
ServiceNow, a leader in AI-driven business solutions, has announced its acquisition of Cuein, an innovative platform that specializes in analyzing conversation data powered by artificial intelligence. This move aims to boost the capabilities of ServiceNow’s AI Agents, allowing them to better understand and transform customer interactions across various channels into usable insights. By bridging fragmented ...
Agentech, a company focused on AI-driven claims automation, has joined the NVIDIA Inception Program, which supports innovative startups in artificial intelligence and data science. This partnership highlights Agentech’s goal to improve the insurance claims process by automating time-consuming tasks with AI technology. Through this program, Agentech gains access to valuable resources such as developer courses, ...
Emirates Airlines, the world-renowned aviation company based in Dubai, has recently announced new appointments across its commercial operations team. The new appointments are aimed at strengthening the company’s leadership and enhancing its customer-centric approach. In this article, we will provide a comprehensive analysis of the new appointments, their roles, and how they will contribute to ...
