Agentic AI is transforming the property and casualty claims process by acting as a digital coworker for adjusters. As experienced adjusters retire and the demand for faster claims processing rises, these AI agents help manage repetitive tasks without replacing the human touch. They streamline workflows by handling everything from initial claim data intake to compliance ...
Banking and insurance are essential services in our lives, and when issues arise—like account access or charge disputes—it’s crucial to have reliable support. AI agents can significantly enhance this experience by quickly addressing customer needs. For instance, they can help individuals find the right mortgage or investment, manage routine tasks like account updates, and resolve ...
Digital humans, or AI avatars, are set to transform how customers interact with telecom companies. Research shows these digital humans deliver higher customer satisfaction and boost sales compared to traditional chatbots and interfaces. Companies like AT&T and ServiceNow are already utilizing AI to enhance customer service and automate operations. These digital avatars promise more natural, ...
Zendesk has introduced the Zendesk Resolution Platform, a powerful tool designed to help businesses deliver outstanding service and quickly resolve issues. This platform includes innovative features such as advanced Zendesk AI Agents, a comprehensive knowledge graph, and tools for governance, control, and measurement. Mitch Young, Zendesk’s Senior Vice President for APAC, emphasized that the platform ...
Artificial intelligence is rapidly evolving beyond simple chatbots, now capable of making calls, conducting research, and even simulating human personalities. This shift is particularly noticeable in customer service, where AI agents are demonstrating high levels of patience and knowledge, often matching or exceeding human performance. Klarna’s CEO noted equal customer satisfaction between AI and human ...
A great digital customer experience relies on fast and effective service, with AI agents playing a key role. These agents can automate tasks but also know when to hand over to human support, especially for complex cases or urgent needs. Traditional bots often struggle with smooth handoffs, leading to delays and customer frustration. However, Salesforce’s ...
Tekion, a leader in automotive retail technology, has launched its innovative AI Agents, marking a significant advancement in dealership automation. These AI-driven solutions, starting with the Tekion AI Agent for Service, streamline complex workflows, enabling dealerships to operate more efficiently and enhance customer satisfaction. Unlike traditional AI tools, Tekion AI Agents automate end-to-end processes with ...
Tekion has launched its innovative Tekion AI Agents to enhance dealership operations, aiming to boost efficiency, profitability, and customer satisfaction. Building on the success of its AI Copilot, this new suite focuses on automating complex service processes in the automotive industry. The Tekion AI Agent for Service streamlines tasks like identifying repairs and managing approvals, ...
eGain, a leader in AI Knowledge Management, has launched the eGain AI Agent for Contact Center, a new tool designed to enhance agent performance and customer satisfaction in contact centers. This innovative solution helps agents provide expert-level support by offering real-time guidance and answers based on a centralized knowledge hub. It continuously monitors conversations to ...
Teleperformance, the world’s largest call center operator, is utilizing advanced AI technology to alter the accents of Indian call center employees, enhancing customer understanding and satisfaction. This “accent translation” system, developed by the Palo Alto startup Sanas and backed by a $13 million investment, aims to neutralize accents in real time, allowing for smoother communication. ...
