Customer retention is crucial for long-term revenue and significantly impacted by service quality. A recent survey revealed that nearly half of consumers would leave a brand after a bad experience. While many companies have turned to chatbots for cost-effective customer service, they often fall short of customer expectations, with 81% of customers preferring to speak ...
Customer retention is vital for long-term revenue, as many consumers abandon brands after negative experiences. Current chatbots often fall short of expectations, with 81% of customers preferring to speak with live agents. In response, companies like 1-800Accountant and ezCater are embracing advanced AI agents over traditional chatbots. These AI agents leverage technologies like natural language ...
Marketing personalization has come a long way in the last ten years. Traditional methods like audience segmentation often require complex rules and can be costly. Enter AI Decisioning, a new technology that uses artificial intelligence to simplify this process. By continuously learning from customer behaviors, it delivers highly personalized experiences without the need for rigid ...
Welcome to the AI Agent & Copilot Podcast, where we explore the latest advancements in AI Copilot and agent technologies from Microsoft and its partners. In this episode, Asad Mahmood from HSO shares insights on using AI for customer retention and data migration challenges in ERP systems. He highlights a customized churn prediction model that ...
Abandoned cart recovery is essential for online businesses, as it aims to bring back customers who added items to their carts but didn’t complete their purchase. With an average abandonment rate of around 70%, companies face significant revenue loss. AI agents play a vital role in tackling this issue by automating reminders through emails, push ...
