Articles for tag: agentic AI, Claims Adjusters, customer experience, Digital Transformation, insurance technology, Property Claims, workflow efficiency

April 15, 2025

Enhancing Efficiency: Transform Desk and Field Adjuster Workflows for Improved P&C Property Claims Processing

Agentic AI is changing the landscape of property and casualty claims by providing digital coworkers for adjusters. As experienced professionals retire and claims volume increases, these AI agents help by managing repetitive tasks, allowing adjusters to focus on more meaningful work, such as problem-solving and supporting customers. They streamline workflows by handling functions like document ...

April 15, 2025

Market News

Ai Agents

75% of Retailers Believe AI Agents Are Crucial for Competitive Advantage in the Market

A recent Salesforce report reveals that retail businesses are under increasing pressure due to rising costs and changing customer expectations. To stay competitive, 75% of retailers believe AI agents, capable of automating tasks across various systems, are crucial for success within the next year. Rising customer acquisition costs and complex shopping journeys are challenging retailers’ ...

April 15, 2025

Market News

Ai Agents

AI Agents: Essential for Retail Competitiveness, Say 75% of Retailers

A recent Salesforce report highlights the growing reliance of retailers on AI agents to thrive in a competitive landscape marked by rising costs and changing customer expectations. With 75% of retailers globally viewing AI agents as crucial for success within a year, these tools are seen as a solution to challenges like high customer acquisition ...

April 14, 2025

Market News

Ai Agents

Top Reasons Companies Prefer Cloud Communications Platforms for Enhanced Collaboration and Cost Efficiency

8×8 hosted its third annual industry analyst summit from April 1-3, 2025, in Southampton, UK, at the Southampton Football Club, a noteworthy customer. The two-day event highlighted product updates, including future AI innovations aimed at enhancing customer experience. Customers from organizations like Southampton FC, LSH Auto, Prepay Power, and Certas Energy shared their insights about ...

April 14, 2025

Market News

Ai Agents

ServiceNow India Focuses on R&D & Engineering, According to President Paul Smith

Agentic AI is transforming how businesses enhance productivity, with real results being seen by early adopters. Paul Smith from ServiceNow highlights that companies using agentic AI are improving efficiency by up to 40%. For example, BT has reduced customer service call resolutions by 55% using ServiceNow’s platform. Internally, ServiceNow has launched over 100 AI projects, ...

April 12, 2025

Market News

Ai Agents

Key Strategic Insights for Business and IT Leaders to Drive AI Transformation Success in 2025

Enterprise Connect 2025, North America’s biggest conference on communications, collaboration, and customer experience (CX), underscored the urgent need for AI-driven transformation. Key insights highlighted the shift towards full-scale deployment of AI agents, emphasizing the need for efficiency and engagement. Businesses must balance the use of unified platforms with specialized solutions to stay competitive. Practical AI ...

April 12, 2025

Market News

Ai Agents

7 Strategic Insights for Business and IT Leaders to Drive AI Transformation Success in 2025

The Enterprise Connect 2025 conference highlighted essential shifts in enterprise communications and customer experience (CX), emphasizing AI-driven transformation and workflow automation. Key insights include the rising importance of AI agents that enhance efficiency and customer engagement, the need for a balance between platform solutions and specialized tools, and the distinction between practical AI that delivers ...

April 12, 2025

Market News

Ai Agents

Unlocking the Future of Communication: Why Voice AI Agents Are Ready to Transform Interactions and Take the Mic

For years, AI voice agents struggled to meet customer expectations, often resulting in frustrating conversations. However, they are evolving quickly. Recent advancements in language processing and learning technology now allow AI agents to handle complex questions with ease and even a touch of personality. In an upcoming session, we will explore key topics such as ...

April 12, 2025

Market News

Ai Agents

Explore the Voice AI Tipping Point: Discover Why AI Agents Are Ready to Lead the Conversation in Our Webinar.

AI voice agents have struggled for years, often failing to meet customer expectations with robotic responses and frustrating interactions. However, advancements in technology are changing the game. Today, AI agents are becoming more sophisticated, capable of understanding and managing complex conversations with a touch of charm. In this informative session, we will explore the key ...

April 11, 2025

Market News

Ai Agents

Enhancing Human-AI Collaboration: The Role of Human-in-the-Loop Systems and AI Agent Handoffs

Kustomer is enhancing customer service by integrating AI with human support. Traditionally, customer service involved a handoff from automation to a human agent, but now agents can also pass the conversation back to AI after resolving complex issues. This creates a collaborative process where both AI and humans contribute to customer care. Human agents can ...