Articles for tag: AI in SaaS, average contract value, customer expectations, market trends, product quality, software pricing, Zendesk

Market News

Will Buyers Pay More for AI? Insights from Vendr’s Data Suggests Uncertain Trends in AI Pricing

As businesses explore the integration of artificial intelligence (AI) into their services, a key question emerges: will customers pay extra for AI features, or expect them to be included in existing product prices? While some companies like Intercom and Zendesk have successfully increased their average contract values by around 50% through AI enhancements, other players ...

Market News

Transforming Customer Service: How AI Revolutionizes Agent Training for Enhanced Efficiency and Customer Satisfaction

AI is revolutionizing customer service training by helping agents develop essential skills like problem-solving and emotional intelligence in realistic settings. As AI takes over routine inquiries, new agents face complex situations from day one, requiring advanced expertise. To meet rising customer expectations, training methods must evolve. Innovative approaches include immersive learning environments, real-time feedback, and ...

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