Articles for tag: AI technology, Contact Center Solutions, customer engagement, Customer Experience Suite, emotional intelligence, Google Cloud, interactive agents

April 18, 2025

Enhancing Customer Experience: Key Insights from Google Cloud Next 2023 Event

At Google Cloud Next, Google showcased its revamped Customer Experience Suite with Google AI, emphasizing enhancements in customer engagement tools. Previously known as Contact Center AI, the suite now includes advanced features like interactive conversational agents, real-time agent assistance, and insightful analytics. New capabilities introduced range from high-definition voices to AI that understands emotions. Google ...

April 16, 2025

Market News

Ai Agents

Gong Revolutionizes AI Agents to Drive Significant Revenue Growth and Impact for Businesses

Gong, a leader in revenue AI, has launched over a dozen AI agents designed specifically for sales teams to boost performance while maintaining human connections. These agents streamline workflows, provide actionable insights, and enhance customer experiences. By integrating directly into existing revenue processes, Gong Agents automate mundane tasks and deliver accurate, data-driven insights. This allows ...

April 16, 2025

Market News

Ai Agents

Enhance Customer Support: Customize AI Agent Chat Handoffs to Live Agents for Seamless Interactions

The AI Agent on Chat is now in Open Beta for Automate subscribers, allowing customization for how it interacts with customers during handovers to live agents. Users can set instructions for both online and offline scenarios, ensuring effective communication when the AI needs to transfer a chat. Handover situations occur when the AI is uncertain, ...

April 15, 2025

Market News

Ai Agents

Understanding AI SDR Agents: How They Transform Sales Development for Businesses Today

An AI SDR agent is like a virtual sales representative that uses artificial intelligence to enhance sales and Marketing efforts. These agents automate routine tasks typically performed by human sales development representatives, such as prospecting and lead qualification, making them ideal for B2B teams. Unlike traditional human SDRs, who often face high turnover rates and ...

April 14, 2025

Market News

Ai Agents

Powered_by Agency Introduces Virtual SE: Transforming Pre-Sales Engineering with Innovative AI Agents

Powered_by Agency has launched Virtual SE, an innovative AI agent designed to enhance pre-sales engineering for SaaS companies. This digital systems engineer autonomously participates in customer meetings on platforms like Zoom and Google Meet, providing technical insights and qualifying sales opportunities with a natural voice. By freeing human pre-sales engineers from routine calls, Virtual SE ...

April 14, 2025

Market News

Ai Agents

Powered_by Agency Introduces Virtual SE: Transforming Pre-Sales Engineering with Innovative AI Agents

Powered_by Agency has introduced Virtual SE, an innovative AI agent that transforms pre-sales engineering for SaaS companies. Acting as a digital systems engineer, Virtual SE autonomously participates in meetings on platforms like Zoom, Google Meet, and Microsoft Teams. It answers technical questions, showcases products, and qualifies sales opportunities, allowing human sales engineers to focus on ...

April 11, 2025

Market News

Ai Agents

Discover GPTBots’ Cutting-Edge Enterprise AI Solutions Showcased at Leading Industry Event for Advanced Business Innovation

GPTBots.ai, a leading platform for AI solutions, showcased its innovative technology at The MarTech Summit Asia 2025 in Singapore. The event attracted top executives from various sectors looking for effective ways to tackle their unique business challenges. Unlike generic products, GPTBots specializes in tailored AI applications that help enterprises enhance operations and customer engagement. Key ...

April 8, 2025

Market News

Ai Agents

Unlocking D2C Success: Discover How AI Agents Enhance Marketing Automation Strategies

D2C brands face a highly competitive environment where customers demand quick and personalized experiences. Traditional methods are no longer effective, as salespeople spend a significant amount of time on manual tasks. To thrive, brands are turning to Marketing automation powered by AI agents. These intelligent tools analyze customer behavior and automate personalized Marketing campaigns, ultimately ...

April 7, 2025

Market News

Ai Agents

The Future of AI: How Intelligent Agents Are Transforming Technology and Society

In 2025, businesses are shifting from experimenting with artificial intelligence (AI) to implementing it fully, partnering human efforts with AI to enhance customer success. Salesforce highlights key trends shaping the business landscape in Thailand. This includes the rise of autonomous AI agents that can make decisions independently, improving productivity and customer experiences. Companies are encouraged ...

April 7, 2025

Market News

Ai Agents

Unlock Meaningful Customer Experiences with Adobe’s AI-Powered Hyper-Personalized Insights Instantly for Maximum Engagement

In today’s fast-paced digital world, bank customers expect seamless payment experiences, while citizens seek quick access to e-government services without dealing with clunky interfaces. Shashank Sharma from Adobe highlights that Asia’s tech-savvy consumers prioritize convenience and personalization in their interactions. To keep up, brands are revamping their customer experience strategies, utilizing AI to automate interactions ...