Articles for tag: Acquisition, actionable insights, AI Agents, conversation data analysis, Cuein, enterprise AI, ServiceNow

January 21, 2025

ServiceNow Acquires Cuein to Enhance Digital Customer Experience and Drive Innovation in IT Service Management Solutions

ServiceNow has announced its acquisition of Cuein, a company specializing in conversation data analysis and insights. This move aims to enhance the capabilities of ServiceNow’s AI Agents by improving their ability to process and analyze data from various customer interactions. With Cuein’s technology, ServiceNow AI Agents will be better equipped to handle complex tasks and ...

January 20, 2025

Market News

Ai Agents

King & Spalding Guides US Software Company Acquisition with Expertise and Strategic Insight for Successful Growth

International law firm King & Spalding is advising US software company ServiceNow in its acquisition of Cuein, a developer specializing in AI-based conversation data analysis. Announced on January 17, this acquisition aims to enhance ServiceNow’s AI agents by improving their ability to analyze real-time customer interactions. This will enable ServiceNow to create smarter AI systems ...

January 20, 2025

Market News

Ai Agents

King & Spalding Guides Successful Acquisition of US Software Company, Enhancing Legal Strategies in Tech Industry Transactions

King & Spalding, a prominent international law firm, is assisting US software company ServiceNow in its acquisition of Cuein, a software developer known for its AI-driven conversation data analysis. This strategic move, announced on January 17, aims to enhance ServiceNow’s AI capabilities, allowing its agents to process and interpret customer data more efficiently. The acquisition ...

January 18, 2025

Market News

Ai Agents

ServiceNow Plans Cuein Acquisition to Enhance Agentic AI Capabilities and Strengthen Its Roadmap for Future Innovations

ServiceNow recently announced its plan to acquire Cuein, a company specializing in AI-driven conversation data analysis. This acquisition aims to enhance ServiceNow’s vision of creating smarter, integrated AI systems that leverage real-time insights for better customer interactions. Cuein’s technology measures all types of consumer experiences, identifying areas of low satisfaction to help improve service quality. ...

January 18, 2025

Market News

Ai Agents

ServiceNow Plans Cuein Acquisition to Enhance Agentic AI Capabilities and Strengthen Its Roadmap for Future Innovations

ServiceNow has announced its plan to acquire Cuein, a California-based company specializing in analyzing conversation data. This acquisition is crucial for enhancing ServiceNow’s AI systems, allowing them to provide real-time insights from a variety of customer interactions, such as chats and calls. Cuein’s technology aims to improve customer satisfaction by identifying trends and root causes ...

January 18, 2025

Market News

Ai Agents

ServiceNow Acquires Cuein to Boost AI Agent Capabilities and Enhance Digital Workflow Efficiency

ServiceNow is set to boost its artificial intelligence capabilities by acquiring Cuein, a company specializing in analyzing conversation data. This collaboration aims to enhance ServiceNow’s AI agents by improving their ability to process customer interaction data and turn it into useful insights. The acquisition is expected to complete in the first quarter of the year, ...