Articles for tag: AI Updates, Copilot Features, customer support, software enhancements, user experience, Workflow Optimization, Zendesk

Market News

Unlocking Zendesk Help: Essential Tips and Resources for Effective Customer Support in April 2025

Discover the latest updates from Zendesk, featuring a host of new tools and enhancements designed to streamline your customer support experience. Noteworthy changes include a centralized AI hub for managing Copilot features, the ability for admins to deactivate Agent Home, and the introduction of custom intents for improved workflow optimization. Other enhancements include new generative ...

Market News

Microsoft Introduces AI Researcher and Analyst Agents for Enhanced 365 Copilot Experience Launching This April

Microsoft has introduced two new AI agents, Researcher and Analyst, designed for its Microsoft 365 Copilot platform, set to roll out in April 2025. These tools aim to enhance workplace productivity by integrating internal data with external information to provide deeper insights. The Researcher agent focuses on advanced analysis, helping users create comprehensive strategies and ...

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