ServiceNow Plans Cuein Acquisition to Enhance Agentic AI Capabilities and Strengthen Its Roadmap for Future Innovations
ServiceNow has announced its plan to acquire Cuein, a California-based company specializing in analyzing conversation data. This acquisition is crucial for enhancing ServiceNow’s AI systems, allowing them to provide real-time insights from a variety of customer interactions, such as chats and calls. Cuein’s technology aims to improve customer satisfaction by identifying trends and root causes ...
