ServiceNow Acquires Cuein to Enhance AI Agents with Powerful Conversation Analytics for Superior Customer Experience
ServiceNow, a leader in AI-driven business solutions, has announced its acquisition of Cuein, an innovative platform that specializes in analyzing conversation data powered by artificial intelligence. This move aims to boost the capabilities of ServiceNow’s AI Agents, allowing them to better understand and transform customer interactions across various channels into usable insights. By bridging fragmented ...
