Articles for tag: agent performance, AI Knowledge Management, Contact Center, customer satisfaction, eGain, Integration, real-time guidance

March 18, 2025

eGain Launches AI Agent for Contact Centers, Transforming Customer Experience and Operational Efficiency

eGain, a leader in AI Knowledge Management, has launched the eGain AI Agent for Contact Center, a new tool designed to enhance agent performance and customer satisfaction in contact centers. This innovative solution helps agents provide expert-level support by offering real-time guidance and answers based on a centralized knowledge hub. It continuously monitors conversations to ...

January 10, 2025

Market News

Ai Agents

Top 6 Voice AI Agents Revolutionizing Contact Centers for Large Enterprises

Voice AI agents are changing the way large companies run their contact centers by automating customer interactions. This technology allows businesses to provide faster and more consistent support while freeing up human agents to tackle more complex issues. These advanced solutions make customer service more personalized and accessible. In this article, we’ll discuss effective Voice ...