Aisera Launches New Framework for Evaluating AI-Driven Service and Support Solutions in Businesses
Aisera, based in Palo Alto, California, has introduced a new benchmarking framework for assessing AI agents in enterprise settings. This framework, accepted for presentation at the ICLR 2025 Workshop, aims to improve how businesses evaluate the performance of AI tools, moving beyond traditional accuracy metrics. Co-authored by industry experts, the study emphasizes the importance of ...
