Articles for tag: AI customer support, Assist AI agent, chat automation, customer experience, help desk solutions, omnichannel support, voice support

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Revolutionize Communication: AI-Powered Chat, Voice, and Email Solutions Integrated for Seamless Interaction

Introducing Assist, a versatile AI agent now available across chat, email, and voice channels. Building on the success of last year’s AI for email, Assist now helps support teams automate over 70% of customer interactions using expert knowledge bases, integrations with platforms like Notion and Shopify, and seamless handoffs to human agents when necessary. Unlike ...

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