Articles for tag: AI Agents, business performance, data security, Efficiency, generative AI, IT decision-makers, SnapLogic

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Enhancing Customer Experience: How AI-Powered Sentiment Analysis Creates Happier Agents and Satisfied Customers

Customer sentiment can shift quickly, impacting satisfaction and loyalty. When experiences fall short, customers may turn to competitors, leading to declines in overall satisfaction. On the flip side, positive sentiment boosts business performance significantly. Research by NICE reveals that brands excelling in customer sentiment achieve up to 43 percentage points higher in stock returns over ...

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