Exploring Emerging Use Cases, Trends, and Strategies for Copilots and Virtual Assistants in Today’s Digital Landscape
Copilots and virtual assistants are enhancing efficiency in customer-facing teams by automating various tasks such as drafting responses and generating leads. As generative AI evolves, new applications are set to emerge by 2025, including supervisor copilots that streamline oversight in contact centers and personalized outbound calls that offer tailored customer interactions. Additionally, research agents will ...