The financial services sector is becoming increasingly cautious with generative AI, but companies like BNY are leading the way by integrating AI agents into their operations. BNY is enhancing its tool, Eliza, to enable better communication and recommendations for its sales team. This multi-agent approach allows different AI agents to work together to provide tailored ...
Recent advancements in AI agents, like OpenAI’s Operator and Google’s Gemini 2.0, are transforming how tasks are handled across various industries, especially banking. These new AI systems can act independently, learning and making decisions without constant human input. For instance, Capital One’s Chat Concierge assists car buyers by comparing vehicles and scheduling appointments, while Goldman ...
As a CEO of a mid-sized bank, you’re at a crucial crossroad. Competing against larger banks and innovative fintechs requires you to embrace next-generation technologies, particularly AI agents. These AI systems can automate tedious tasks, streamline operations, and enhance customer experiences, making your bank more agile and efficient. By integrating AI, you can improve how ...
Lyzr AI has launched its first AI Customer Service Agent tailored for the banking sector, following extensive collaboration with over 30 financial institutions. This innovative solution aims to assist mid-sized banks in overcoming key challenges such as labor shortages, slow revenue growth, and declining customer experience. The AI agent seamlessly integrates with existing banking systems ...
At FinovateFall, experts highlighted that AI agents, or agentic AI, are emerging as powerful tools for banks and fintechs, surpassing generative AI in capabilities. OpenAI’s new AI agent, Operator, can perform tasks by using a web browser and is designed to provide significant value in financial services. The technology is already in use for tasks ...
