Agentic AI is transforming productivity in businesses, making a real impact rather than just generating buzz. Paul Smith from ServiceNow highlights that companies adopting agentic AI are seeing efficiency boosts of up to 40%. For example, BT has sped up customer service calls by 55% with ServiceNow’s Now Assist platform. ServiceNow itself runs over 100 ...
This week, the Model Context Protocol (MCP) has become a key topic in AI integration discussions, likened to the “USB-C for AI.” Introduced by Anthropic in late 2024, MCP is an open standard that simplifies connections between AI systems and various tools, allowing for rapid adoption—over 1,000 community-built connectors as of early 2025. Major companies ...
GPTBots.ai, a leading platform for AI solutions, showcased its innovative technology at The MarTech Summit Asia 2025 in Singapore. The event attracted top executives from various sectors looking for effective ways to tackle their unique business challenges. Unlike generic products, GPTBots specializes in tailored AI applications that help enterprises enhance operations and customer engagement. Key ...
In today’s rapidly changing customer service landscape, excellence is continually redefined. Agentforce, an innovative AI solution, empowers organizations to enhance service efficiency and boost self-service capabilities. Unlike traditional chatbots that often fall short, modern AI agents are easier to implement and can resolve issues in real time. This blog outlines four critical steps to optimize ...
Atlassian recently showcased exciting updates at its Team ’25 conference in Anaheim. The company announced broader access to its AI-powered solution, Rovo, including the launch of Rovo Studio, which allows users to create custom AI agents without coding skills. Atlassian is also grouping its tools into collections to better address specific team needs, such as ...
Atlassian recently showcased exciting updates at its Team ’25 conference in Anaheim, California, including broader access to its AI-powered solution, Rovo. The new Rovo Studio app enables users to create custom AI agents with low-code or no-code options. Atlassian has curated collections of apps and agents to address specific challenges faced by various teams. Among ...
Definely is transforming the legal industry with AI solutions that enhance lawyers’ daily tasks in Microsoft Word. Aiming to improve efficiency and accuracy, they are developing a complex multi-agent system to tackle time-consuming legal workflows such as contract drafting and negotiation. Using LangGraph, Definely’s new system allows AI agents to handle various legal tasks, from ...
LILT, a leading company in AI-driven translation and localization, unveiled innovative products at their AI Day event on April 8, 2025. Key highlights include the AI Review Agent, which proactively corrects translation errors to ensure high accuracy and save time, and the AI Analyst Agent, designed to enhance intelligence gathering for public sector organizations. LILT ...
Ressl AI is revolutionizing Salesforce administration by using AI technology to simplify and speed up the configuration process, acting like virtual Salesforce administrators. Founded in 2024 by Arushi Gandhi and Abhishek Eswaran, Ressl AI’s platform can autonomously implement changes much faster than traditional methods. It transforms business requirements directly into executable plans, requiring minimal human ...
NICE Actimize has introduced Xceed AI agents to enhance fraud detection and anti-money laundering (AML) processes. These AI agents serve as collaborative partners, learning continuously to adapt to new financial crime threats. They automate vital tasks such as managing alerts, sorting backlogs, and summarizing high-risk cases, which helps streamline operations. By improving workflow efficiency and ...
