Salesforce’s CEO, Marc Benioff, announced that the company will not hire new engineers this year, citing a 30% productivity boost from recent investments in AI coding tools. This decision comes alongside their Q4 earnings report, which showed a revenue of nearly $10 billion, an 8% increase year-on-year, though slightly below expectations. Benioff highlighted the efficiency ...
A recent study published in the Quarterly Journal of Economics reveals that generative AI significantly boosts productivity for customer service workers. By analyzing the performance of over 5,000 agents using an AI chat assistant, researchers found that less experienced and lower-skilled employees benefited the most, improving both their speed and quality of work. Interestingly, while ...
ServiceNow’s CEO, Bill McDermott, predicts that the company’s AI agents will save employees up to two and a half days of work each week by 2026. This increase in productivity raises important questions for business leaders on how to effectively utilize the time saved, beyond just cost-cutting measures. McDermott emphasizes that organizations should explore innovative ...
Microsoft has launched M365 Copilot Chat, a new feature designed to enhance productivity by using AI agents. CEO Satya Nadella emphasizes that this tool helps employees harness AI to boost their work efficiency. Unlike the traditional M365 Copilot, which comes with a fixed cost, the new chat option offers a pay-as-you-go model, making it more ...
