Articles for tag: agent oversight, AI monitoring, customer experience, customer service, Real-time conversations, service cloud, supervisor tools

Market News

Enhance Supervision with Live AI Agent Monitoring: UnofficialSF Launches Innovative Tool for Real-Time Insights

The newly introduced Live AI Agents View in Service Cloud transforms customer service by allowing supervisors to monitor real-time conversations between AI agents and customers. This feature addresses a crucial need for oversight, empowering supervisors to oversee AI interactions just like they have with human agents. With the ability to live monitor and transfer conversations ...

Market News

Outsmart AI Agents: Protect Your Credit Card Data from Phishing Emails Effortlessly

Recent research highlights significant security vulnerabilities in AI agents operating on the Internet. Studies show that these agents, including those developed by Anthropic, can be easily manipulated to disclose sensitive information, such as credit card details, or to send phishing emails. The researchers demonstrated that even minimal technical knowledge could enable attacks, such as directing ...

DeFi Explained: Simple Guide Green Crypto and Sustainability China’s Stock Market Rally and Outlook The Future of NFTs The Rise of AI in Crypto