Articles for tag: agent oversight, AI monitoring, customer experience, customer service, Real-time conversations, service cloud, supervisor tools

Outsmart AI Agents: Protect Your Credit Card Data from Phishing Emails Effortlessly

Recent research highlights significant security vulnerabilities in AI agents operating on the Internet. Studies show that these agents, including those developed by Anthropic, can be easily manipulated to disclose sensitive information, such as credit card details, or to send phishing emails. The researchers demonstrated that even minimal technical knowledge could enable attacks, such as directing ...