Articles for tag: AI in customer service, customer experience, Digital Transformation, digital workforce, empathy in AI, prompt engineering, Salesforce

March 24, 2025

Unlock Your 24/7 Digital Workforce: A Guide to AI Agents and Their Impact on Business Efficiency

In this engaging episode, Stephanie Postles interviews Bernard Slowey, Senior Vice President of Digital Customer Success at Salesforce, about the company’s innovative AI agent. This discussion sheds light on how Salesforce rapidly deployed this technology to transform the digital workforce, allowing businesses of all sizes to create customizable, empathetic digital employees without coding. Bernard shares ...

March 17, 2025

Market News

Ai Agents

Introducing Experience Agents at X4: Redefining the Future of Experience Management with Qualtrics Innovations

Qualtrics has introduced Experience Agents, specialized AI tools that enhance customer and employee experiences on a large scale. These agents will actively engage with users during surveys, online reviews, and product interactions to address issues in real-time, providing personalized support. The launch of Experience Agents is set to be featured at Qualtrics X4 in Salt ...

February 28, 2025

Market News

Ai Agents

Discover the Agents of Tomorrow: Innovators Shaping the Future of Business and Technology Trends.

In the latest column, the discussion focuses on the future of customer service as artificial intelligence takes on a significant role. With AI handling about 85% of customer interactions, the question arises: what will humans do? The answer lies in building relationships, managing exceptions, and overseeing processes. While AI efficiently manages routine issues, humans will ...

February 27, 2025

Market News

Ai Agents

The Future of AI: Enhancing Customer Service with a Human-Centric Approach

AI is transforming customer service by making it faster and more efficient while allowing human agents to focus on complex issues. While AI can handle routine tasks, customers still prefer the empathy and understanding that only humans can provide. The best approach combines both AI and human efforts, leading to lower costs and higher customer ...

February 27, 2025

Market News

Ai Agents

The Future of AI in Customer Service: Embracing a Human-Centric Approach for Enhanced Customer Experience

AI is transforming customer service by making it faster and more efficient. By automating repetitive tasks, AI allows human agents to focus on more complex customer needs that require empathy and creative problem-solving. Customers still crave a personal connection, which is why combining AI’s speed with human touch in a hybrid service model is the ...

February 6, 2025

Market News

Ai Agents

Transforming Customer Service: How AI Revolutionizes Agent Training for Enhanced Efficiency and Customer Satisfaction

AI is revolutionizing customer service training by helping agents develop key skills like problem-solving and emotional intelligence in interactive and realistic settings. As AI takes over routine questions, new agents face more complex issues from day one, demanding faster adaptation and expertise. Modern training programs are evolving to offer personalized learning experiences, real-time feedback, and ...

January 11, 2025

Market News

Ai Agents

Empower Agents: Enhance Performance Without Replacing Human Touch in Customer Support

Gladly believes that AI in customer service should enhance, not replace, human agents. Instead of using AI solely to cut costs and reduce staff, companies should focus on integrating AI thoughtfully to empower agents and improve the customer experience. Many agents have been skeptical of AI due to its misuse, leading to frustration and disengagement. ...

January 11, 2025

Market News

Ai Agents

Empower Real Estate Agents for Success: Strategies to Enhance Their Skills and Boost Productivity

Gladly believes that AI in customer service should enhance the role of agents, not replace them. Many companies misuse AI as a cost-cutting tool, leading to frustration and decreased customer trust. Instead of automating everything, the focus should be on empowering agents by providing them with the tools and context they need to excel. Effective ...