Articles for tag: AI acquisition, conversational AI, customer service, Dubdub.ai, Observe.AI, text-to-speech, Voice Technology

Market News

Observe.AI Enhances Voice AI Agents with Acquisition of Dubdub.ai for Superior Customer Experience

Observe.AI, a US-based conversational AI startup, has acquired Dubdub.ai, a text-to-speech AI platform, to strengthen its voice AI services for contact centers. The acquisition will enable Observe.AI to enhance its conversational capabilities with advanced text-to-speech technology that supports over 50 languages and various accents. This partnership aims to make the voice agents more human-like, improving ...

Market News

ServiceNow Plans Cuein Acquisition to Enhance Agentic AI Capabilities and Strengthen Its Roadmap for Future Innovations

ServiceNow has announced its plan to acquire Cuein, a California-based company specializing in analyzing conversation data. This acquisition is crucial for enhancing ServiceNow’s AI systems, allowing them to provide real-time insights from a variety of customer interactions, such as chats and calls. Cuein’s technology aims to improve customer satisfaction by identifying trends and root causes ...

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