Salesforce is innovating with its engineering team by creating a new framework called Agentforce. This framework is designed to enhance how AI agents operate in businesses. By being modular and multi-model, it allows different AI models to work together efficiently. The Agentforce team focuses on integrating probabilistic systems, which means they can make more informed ...
In today’s rapidly changing customer service landscape, excellence is continually redefined. Agentforce, an innovative AI solution, empowers organizations to enhance service efficiency and boost self-service capabilities. Unlike traditional chatbots that often fall short, modern AI agents are easier to implement and can resolve issues in real time. This blog outlines four critical steps to optimize ...
Agentforce leverages data from your CRM and applications to offer insights and automate actions on your behalf. Developers can use topic instructions to guide the Agentforce reasoning engine, ensuring these instructions include essential business rules in straightforward language. However, writing rules using private data raises two main concerns: maintaining consistent logic and protecting private information ...
Agentforce is a powerful tool that uses data from your CRM to provide insights and automate actions securely. It enables developers to create clear business rules using context and conversation variables, ensuring consistent outcomes while protecting sensitive data. By utilizing variables, developers can streamline actions and maintain order in the agent’s decision-making. For example, verifying ...
A successful digital customer experience relies on quick, accurate, and efficient service, and AI agents excel in providing this. However, the best AI agents know when to hand off to human support, especially for complex issues. Poor transitions can frustrate customers, leading to higher drop-off rates. Salesforce’s Agentforce optimizes these handoffs by maintaining context and ...
Singapore Airlines is teaming up with Salesforce to create advanced Artificial Intelligence (AI) solutions at the Salesforce AI Research hub in Singapore. This collaboration aims to enhance customer experiences and streamline airline operations. By integrating tools like Agentforce and Einstein into its customer service systems, Singapore Airlines plans to provide more personalized support. Agentforce uses ...
Salesforce has announced a significant investment of USD $1 billion in Singapore over the next five years to boost digital transformation and support the adoption of its Agentforce platform. This initiative aligns with Singapore’s National AI Strategy and aims to create innovative job opportunities through digital labor solutions. The investment includes expanding services on Hyperforce, ...
Field service includes a variety of essential tasks, from home maintenance to recycling pickups, ensuring community safety and sustainability. However, many field service operations struggle with increasing customer expectations and a growing workload, leading to technician burnout. To address these challenges, Agentforce offers an AI-driven platform that enhances workforce productivity, optimizes scheduling, and provides critical ...
In the latest episode of No Jitter’s Conversations in Collaboration, Salesforce’s EVP and GM Rahul Auradkar discusses key trends in enterprise communication and AI. He highlights Salesforce’s innovative Agentforce platform, which enhances customer interactions by integrating AI agents and human agents seamlessly. Auradkar explains how Salesforce’s unified data layer enables better customer engagement by leveraging ...
Varonis Systems, Inc. has launched Varonis for Agentforce, enhancing its security offerings for businesses using Salesforce. Agentforce enables organizations to deploy AI agents for various functions like sales, service, and Marketing, making it easier to automate processes. With Varonis for Agentforce, companies gain comprehensive visibility into these AI agents, allowing teams to monitor their actions ...
