 "A fire at Jio’s data center sparked a nationwide outage, impacting millions as services struggled to recover.")
A fire at Reliance Jio’s data center has caused a nationwide network outage in India, affecting over 10,000 users according to Downdetector. The majority of complaints are related to mobile network issues, while others are facing internet and broadband disruptions. Fortunately, the fire has been contained, and efforts are underway to restart server operations soon. As of June 2024, Jio leads the Indian telecom Market with nearly 489 million subscribers, significantly ahead of competitors Bharti Airtel and Vodafone Idea. In contrast, both Airtel and Vodafone Idea reported no similar problems in their networks. Jio has not yet commented on the incident.
Jio Suffers Nationwide Network Outage Due to Data Centre Fire
In a significant setback for Jio users, a fire at one of the data centres operated by India’s largest telecom carrier led to a nationwide network outage on September 17, 2024. This incident has left many users unable to access their mobile services and the internet.
According to reports from Downdetector.com, a platform that tracks service interruptions, over 10,000 Jio users reported issues related to their mobile network and broadband services. The disruption impacted more than half of all user reports, highlighting the scale of the outage.
Fortunately, a source familiar with the situation stated that the fire has been controlled, and the servers are expected to restart operations shortly. However, Jio has yet to issue an official comment on the matter.
Currently, Jio leads the Indian telecom Market with approximately 489 million subscribers, significantly surpassing its closest competitors, Bharti Airtel and Vodafone Idea, with 281.4 million and 128 million subscribers, respectively. Notably, both Bharti Airtel and Vodafone Idea confirmed that they did not experience similar disruptions during this incident.
As the situation unfolds, Jio users are eagerly waiting for services to resume. Stay tuned for further updates on this developing story.
Image credit: Shutterstock
What caused the outage for Jio users?
There was a fire at a data center, which likely caused the service disruption for Jio users across India.
How long will the outage last?
The exact duration isn’t clear, but the company is working quickly to fix the problem and restore services.
Is this issue only affecting Jio users?
Yes, the outage primarily affected Jio users, but it may have impacted some other services as well.
What should I do if I cannot connect?
If you’re having trouble connecting, you can try restarting your device or waiting until the service is restored.
Will I be compensated for the outage?
Jio has not announced any compensation yet, but they may provide updates to customers regarding service disruptions.
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