AI Solutions Transforming Indian Call Center Agents’ Accents for Global Communication Efficiency
Teleperformance, the world’s largest call center operator, is utilizing advanced AI technology to alter the accents of Indian call center employees, enhancing customer understanding and satisfaction. This “accent translation” system, developed by the Palo Alto startup Sanas and backed by a $13 million investment, aims to neutralize accents in real time, allowing for smoother communication. ...