This week’s No Jitter Roll highlights key developments in the communication and collaboration sectors. Notable updates include Zoho’s expansion of its Zia platform with new AI agents, Genpact’s introduction of Service-as-Agentic-Solutions aimed at enhancing personalization and governance, and the launch of Neat Select, allowing flexibility in video collaboration tools. Jabra also unveiled its Android-powered PanaCast 40 video bar designed for small meeting spaces, while Talkdesk achieved FedRAMP certification for its CX Cloud. Additionally, Five9 announced partnerships with CallTower and Intradiem, and Smarsh acquired CallCabinet to enhance its compliance offerings. Trustpair’s latest survey reveals the alarming rise in cyber fraud risks faced by businesses in 2024, underlining the pressing need for robust security measures.
Welcome to this week’s No Jitter Roll, where we bring you the latest news in communication and collaboration technologies. This week, several notable developments are shaping the landscape of business communications.
Zoho has expanded its AI capabilities with the introduction of Zia agents. New agents such as Account Manager, Customer Support, and IT Help Desk are designed to personalize user experiences. The Zia Agent Studio, a no-code builder, will let users create tailored bots for various applications seamlessly.
Genpact has unveiled its innovative Service-as-Agentic-Solutions, which aims to enhance personalization and include industry-specific knowledge in its agents. The company emphasizes the importance of mass personalization in modern business operations, supported by robust oversight.
Neat has launched Neat Select, a solution that allows clients to use their preferred video collaboration tools while taking advantage of the Neat Bar and Neat Bar 2 devices.
Jabra introduced its PanaCast 40 VBS, an Android-powered video bar ideal for small meeting rooms. This device boasts a 180-degree field of view, dual cameras, and an intelligent audio system, all tailored to enhance collaboration across various platforms like Microsoft Teams and Zoom.
Talkdesk has received the FedRAMP Agency Authority to Operate certification for its CX Cloud Government Edition, which offers a secure cloud-native contact center solution designed for government agencies.
In partnership news, Five9 has teamed up with CallTower and Intradiem to enhance their customer engagement solutions. Their collaboration will integrate advanced features into Five9’s existing platform, promoting seamless communication for enterprises.
Lastly, Smarsh announced its acquisition of CallCabinet, enhancing its compliance offerings. This move aims to provide advanced audio recording and voice analytics services.
As cyber threats continue to rise, Trustpair released its 2024 Cyber Fraud report, highlighting that many companies have encountered financial impacts as a result of fraud. This report serves as a crucial reminder for businesses to stay vigilant against cyber threats.
For more industry insights and to explore these updates further, stay tuned for our weekly roundups.
Primary keyword: communication technologies
Secondary keywords: AI capabilities, video collaboration, customer engagement solutions.
What are AI Agents from Zoho?
AI Agents from Zoho are intelligent tools designed to help businesses automate tasks and improve customer service. They can answer questions, provide recommendations, and perform various tasks, making work easier and faster.
How does GenPact’s SaaS benefit companies?
GenPact’s Software as a Service (SaaS) offers businesses flexible and scalable solutions for managing operations. It helps companies save time, reduce costs, and improve efficiency by using cloud-based software that is easy to access and maintain.
Can AI Agents work with existing software?
Yes, AI Agents are designed to integrate with many existing software systems. This means they can enhance the tools companies already use without forcing them to switch to new programs.
What industries can benefit from Zoho’s AI Agents?
Zoho’s AI Agents can benefit various industries, including retail, finance, healthcare, and customer service. They are versatile and can adapt to meet the needs of different business sectors.
Are there any costs associated with using GenPact’s SaaS?
Yes, there can be costs associated with using GenPact’s SaaS, depending on the specific services and features a business chooses. However, using SaaS can often be more cost-effective compared to traditional software solutions.
