This week’s No Jitter Roll highlights key updates in the communication and collaboration sectors. Zoho is expanding its AI platform, Zia, with new Zia agents aimed at personalizing user experience. Genpact introduced its Service-as-Agentic-Solutions, enhancing agent-led delivery with mass personalization and governance. Neat launched Neat Select, a flexible video collaboration tool. Jabra unveiled an Android-powered video bar, PanaCast 40 VBS, designed for small spaces. Talkdesk achieved FedRAMP certification for its cloud-based CX services tailored for government entities. Additionally, Five9 announced partnerships to enhance contact center solutions, while Smarsh acquired CallCabinet to improve compliance recording and analytics. Trustpair’s latest report reveals rising cyber fraud risks, emphasizing the need for vigilance in 2024.
Welcome to this week’s No Jitter Roll, where we bring you the latest news in communication and collaboration technologies. This week, several notable developments are shaping the landscape of business communications.
Zoho has expanded its AI capabilities with the introduction of Zia agents. New agents such as Account Manager, Customer Support, and IT Help Desk are designed to personalize user experiences. The Zia Agent Studio, a no-code builder, will let users create tailored bots for various applications seamlessly.
Genpact has unveiled its innovative Service-as-Agentic-Solutions, which aims to enhance personalization and include industry-specific knowledge in its agents. The company emphasizes the importance of mass personalization in modern business operations, supported by robust oversight.
Neat has launched Neat Select, a solution that allows clients to use their preferred video collaboration tools while taking advantage of the Neat Bar and Neat Bar 2 devices.
Jabra introduced its PanaCast 40 VBS, an Android-powered video bar ideal for small meeting rooms. This device boasts a 180-degree field of view, dual cameras, and an intelligent audio system, all tailored to enhance collaboration across various platforms like Microsoft Teams and Zoom.
Talkdesk has received the FedRAMP Agency Authority to Operate certification for its CX Cloud Government Edition, which offers a secure cloud-native contact center solution designed for government agencies.
In partnership news, Five9 has teamed up with CallTower and Intradiem to enhance their customer engagement solutions. Their collaboration will integrate advanced features into Five9’s existing platform, promoting seamless communication for enterprises.
Lastly, Smarsh announced its acquisition of CallCabinet, enhancing its compliance offerings. This move aims to provide advanced audio recording and voice analytics services.
As cyber threats continue to rise, Trustpair released its 2024 Cyber Fraud report, highlighting that many companies have encountered financial impacts as a result of fraud. This report serves as a crucial reminder for businesses to stay vigilant against cyber threats.
For more industry insights and to explore these updates further, stay tuned for our weekly roundups.
Primary keyword: communication technologies
Secondary keywords: AI capabilities, video collaboration, customer engagement solutions.
What are Zoho AI Agents?
Zoho AI Agents are smart tools created by Zoho to help businesses automate tasks and make work easier. They use artificial intelligence to provide quick answers and support for different business needs.
How does GenPact’s SaaS help businesses?
GenPact’s Software as a Service (SaaS) offers businesses flexible tools that they can use online without needing to install software. This helps companies save money and time while improving their operations.
What kind of tasks can Zoho AI Agents perform?
Zoho AI Agents can handle a variety of tasks like answering customer queries, managing emails, scheduling meetings, and pulling data reports. This lets employees focus on more important work.
Do I need special training to use GenPact’s SaaS?
No, you don’t need special training to use GenPact’s SaaS. It is designed to be user-friendly, so anyone can start using it with little to no experience.
Are Zoho AI Agents expensive to implement?
The cost of implementing Zoho AI Agents can vary based on the business’s needs. However, they are generally affordable and can save companies money by reducing manual work.
