Workday, a leader in HR software, recently laid off around 1,750 employees, nearly 8.5% of its workforce, before launching a new AI system called the Agent System of Record. This system, announced on February 11, 2025, aims to manage AI agents across Workday’s platform and third-party applications, optimizing businesses’ digital workforces. Executive chair Aneel Bhusri highlighted the importance of combining human roles with AI, arguing that companies must adapt to succeed in this evolving landscape. The new AI agents will help with tasks such as analyzing contracts and ensuring compliance, showcasing Workday’s commitment to integrating technology while maintaining a focus on human participation.
Workday Introduces AI Agents After Workforce Layoffs
By Nahlah Abdur-Rahman
February 12, 2025
Last week, HR software giant Workday faced criticism after laying off approximately 1,750 employees only days before unveiling its new AI system. The timing has raised questions about job security and the future of work.
On February 11, Workday announced the rollout of its Agent System of Record, designed to manage both Workday’s own artificial agents and those from third-party platforms. This system aims to optimize the digital workforce for businesses, ensuring efficient and secure deployment of AI technologies.
Workday’s move comes as companies increasingly turn to AI to enhance operations. Aneel Bhusri, Workday’s executive chair and co-founder, reassured stakeholders that the future workforce will still rely heavily on human skills. He stated, “Businesses that don’t learn to manage this new reality will quickly fall behind.”
The new AI system promises to “unlock the full potential” of nonhuman agents. This includes features for centralized management, streamlined onboarding, and the ability to analyze contracts and validate payroll data.
In support of Workday’s innovative approach, Accenture CEO Julie Sweet emphasized the transformation AI will bring to workplaces. She noted the importance of training AI agents to align with corporate values and compliance policies.
As Workday steps into this new era of workforce management, the balance between human employees and AI agents is becoming a critical conversation in the business world.
Tags: Workday, AI Agents, Employee Layoffs, Workforce Management, Human Resources, Nahlah Abdur-Rahman
What is Workday’s new AI Agents system about?
Workday has announced a new system for AI agents designed to help businesses operate more efficiently. This system will use artificial intelligence to assist in various tasks, reducing the need for human involvement in some areas.
Why did Workday announce this system after the layoffs?
The announcement comes shortly after layoffs at Workday. The company aims to show that it is still innovating and adapting by implementing new technology, even as it reduces its workforce.
How will this AI system help businesses?
The AI agents will automate routine tasks, analyze data, and provide insights quickly. This can help businesses save time and resources, allowing employees to focus on more important work.
Will the new AI system replace jobs?
While the AI system may change how some jobs are done, it is designed to assist workers rather than fully replace them. The goal is to enhance productivity, not eliminate positions.
What are the potential benefits of the AI agents for employees?
Employees may find their jobs more manageable with the help of AI agents. By taking over repetitive tasks, these agents can free up time for workers to engage in more creative and strategic work.
