Leading companies in Thailand are starting to adopt agentic artificial intelligence (AI) to enhance their operations. Agentic AI refers to autonomous systems that can make decisions and take actions to achieve specific goals, offering the potential to improve efficiency across various sectors. According to Gartner, this technology will be crucial in 2025, with predictions that by 2028, a third of enterprise software will integrate agentic AI capabilities. Thai businesses, including IBM and Kasikornbank, have launched successful pilots to automate tasks in healthcare and banking, aiming to reduce workloads for human workers. While agentic AI presents exciting opportunities, it also poses challenges related to aligning these systems with user expectations and maintaining data security.
Businesses in Thailand are starting to make use of agentic artificial intelligence (AI) to handle specific tasks. This technology is designed to operate with improved autonomy and decision-making, allowing AI systems to make choices and take actions based on user-defined goals. The rise of agentic AI could lead to a virtual workforce that enhances and supports human efforts.
According to research firm Gartner, agentic AI is projected to become one of the most significant tech trends by 2025, which could drive innovation across various industries. While it promises many benefits, implementing this technology poses challenges, particularly in ensuring that it operates in alignment with user intentions.
To address potential risks, experts emphasize the need for effective safeguards to keep AI aligned with desired outcomes. Gartner predicts that by 2028, a third of enterprise software applications will include agentic AI, allowing for a notable percentage of daily work decisions to be made autonomously.
Trailblazing in Healthcare
Pioneering these innovations, IBM Thailand has successfully trialed agentic AI in healthcare, collaborating with a major hospital to enhance medical services. This initiative automated laboratory orders, significantly speeding up patient diagnosis and optimizing treatment processes. After an eight-month pilot, the technology is now able to reduce patient check-up times by 30 to 40 minutes, improving service efficiencies.
Banking Transformations
In the banking sector, Kasikorn Business-Technology Group is also exploring agentic AI’s potential. They are developing smart AI agents that can independently make decisions, driving productivity without the need for rest. The organization aims to promote a culture of collaboration between human workers and AI, setting the stage for enhanced productivity and innovation.
Retail Applications
Agentic AI’s versatility extends to the retail sector, where it is being used to create personalized promotions and manage Marketing campaigns based on real-time data. This integration of AI can be crucial in the fast-paced e-commerce environment in Southeast Asia.
Embracing Change
While the rise of agentic AI presents opportunities, it could also lead to job losses in certain areas like customer service and data entry. However, it also introduces new roles in software development as companies look to build tailored AI solutions. Experts believe that as businesses adapt to agentic AI, the workforce will continue to evolve, maintaining a balance between technology and human involvement.
As we move into a future where agentic AI plays a pivotal role in various sectors, businesses are encouraged to focus on responsible implementation and continuous learning to harness the full potential of this transformative technology.
What is the autonomous AI era?
The autonomous AI era is a time when artificial intelligence systems can operate on their own without much human guidance. These systems can make decisions, learn from experiences, and perform tasks independently.
How does autonomous AI affect daily life?
Autonomous AI is changing daily life by improving convenience and efficiency. For example, smart assistants help manage our schedules, while self-driving cars promise safer travel. Many products and services we use are becoming more automated thanks to AI.
Are there risks associated with autonomous AI?
Yes, there are risks. Autonomous AI could lead to job loss in certain sectors as machines take over. There are also concerns about privacy issues and the ethical use of AI. It’s important for society to address these challenges as AI continues to grow.
What industries are benefiting from autonomous AI?
Several industries are benefiting from autonomous AI, including healthcare, transportation, and finance. For instance, AI can analyze medical data quickly, predict traffic patterns in real-time, and help with fraud detection in banking.
How can we prepare for the changes brought by autonomous AI?
To prepare for changes, people can focus on building skills that complement AI, like creativity and critical thinking. Lifelong learning is important, as technology continues to evolve. Staying informed and adaptable will help everyone thrive in the autonomous AI era.
