ServiceNow is expanding its use of AI agents to improve enterprise operations, announcing the acquisition of Moveworks and enhanced capabilities for its agent platform. With new pre-built agents focused on security operations, change management, and network troubleshooting, ServiceNow aims to automate various workplace tasks, allowing teams to focus on more critical issues. The company’s AI Agent Orchestrator and Studio are now generally available, offering easier ways to create and manage agents. ServiceNow’s Chief Product Officer, Amit Zavery, emphasized the vast potential within the AI infrastructure, stating that these innovations will help organizations utilize AI more effectively while ensuring seamless integration into existing workflows.
ServiceNow Expands AI Capabilities with Moveworks Acquisition
ServiceNow is taking bold steps to enhance its AI capabilities by acquiring Moveworks for $2.85 billion. This strategic move aims to expand its agent platform and improve how enterprises utilize AI technology. With the rise of AI agents, ServiceNow is focused on automating various enterprise functions to alleviate repetitive tasks, particularly in fields like security operations.
According to Amit Zavery, the Chief Product Officer of ServiceNow, the company sees immense potential in AI-driven infrastructure. Zavery mentioned, “This release has a lot of capabilities around AI agents,” emphasizing their commitment to investing more in this space.
New Features and Innovations
The latest update includes several pre-built agents aimed at specific teams. Key additions are a Security Operations (SecOps) agent designed to streamline threat response, autonomous change management agents for custom implement strategies, and a proactive network test and repair agent that addresses network issues before they escalate.
ServiceNow’s library of AI agents has been steadily growing since its introduction last September. This expansion signifies the company’s dedication to automating more areas within an organization. Zavery noted, “We are seeing a lot of new use cases emerge as we see that value for customers.”
Enhanced Agent Orchestration
To complement its AI advancements, ServiceNow has made its AI Agent Orchestrator and AI Agent Studio generally available. These platforms allow organizations to build and coordinate agents effectively. They also feature an analytics dashboard for tracking agent performance, making it easier for administrators to evaluate how well the agents are fulfilling their tasks.
The updated AI Agent Studio includes guided instructions for configuring new AI agents using simple natural language descriptions. This user-friendly approach ensures companies can easily integrate AI agents into their workflows.
Future Outlook
ServiceNow is enthusiastic about the impact of its Moveworks acquisition on agentic capabilities. The integration of these new tools aims to create a more seamless experience for employees working with AI technology. The vision is to develop “invisible agents,” which operate in the background to assist workers without them needing to be aware of the complex technologies at play.
With its ongoing commitment to AI advancements, ServiceNow is well-positioned to lead in enterprise automation and enhance day-to-day operations for businesses around the world.
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What is the main benefit of ServiceNow’s new AI agents?
The main benefit is that these AI agents can help businesses automate tasks, making processes faster and more efficient. This allows employees to focus on more important work.
How do the pre-built agents work?
The pre-built agents are designed to understand common requests and can respond to them automatically. They use artificial intelligence to learn from interactions, improving their responses over time.
Who can use these AI agents?
Any organization using ServiceNow can use these AI agents. They are built to help various industries, from healthcare to finance, making them versatile for many workplaces.
Do I need to have a lot of technical knowledge to set them up?
No, you don’t need to be a tech expert to set up the pre-built agents. ServiceNow provides guidance and tools to make the setup process straightforward for users of all skill levels.
Can these AI agents integrate with existing systems?
Yes, the AI agents can connect with other systems and tools that your business already uses. This makes it easier to streamline workflows and improve overall efficiency.