ServiceNow is set to enhance its AI agent portfolio to help businesses overcome adoption challenges. The new features will include an AI Agent Orchestrator for improved communication and management of workflows. Additionally, thousands of pre-built AI agents will be available, along with a customizable AI agent studio for customers. These upgrades are expected to launch in March, with Enterprise Plus customers receiving access at no extra cost. ServiceNow, a strong advocate for enterprise automation, has nearly 1,000 clients using AI agents, with companies like EY and Rolls-Royce benefiting from streamlined operations. The company is also acquiring the conversational AI platform Cuein to further strengthen its offerings in this field.
ServiceNow Enhances AI Agent Portfolio for Better Enterprise Automation
ServiceNow is set to introduce new improvements to its AI agent portfolio aimed at overcoming challenges businesses face in adopting these technologies. This announcement comes as ServiceNow continues its commitment to enterprise automation, a concept it has championed long before AI became a buzzword in the industry.
The forthcoming features include an AI Agent Orchestrator, designed to enhance communication and coordination among agents. This tool will simplify the sharing of information and help manage complex workflows seamlessly. Furthermore, to broaden the options for users, ServiceNow is adding thousands of pre-built AI agents, alongside an AI agent studio that will allow businesses to customize solutions to fit their needs.
These new features are expected to go live in March, and customers with an Enterprise Plus subscription can access them without any additional costs.
In terms of user adoption, ServiceNow has had a significant impact, attracting nearly 1,000 customers to utilize AI agents since their introduction last September. Notable companies like EY and Rolls-Royce have begun leveraging these innovations. Rolls-Royce’s Head of Transformational Programmes, Rachel Cameron, noted that integrating ServiceNow AI Agents is helping to streamline operations and enable faster decision-making.
In addition to these enhancements, ServiceNow has plans to acquire the conversational AI platform Cuein, which is expected to further advance its AI agent strategy. The company recently reported a 21% increase in subscription revenue in Q4, with significant activity in generative AI deals, indicating a robust demand for AI-driven solutions.
As the wave of AI innovations continues, other enterprise vendors are also repositioning themselves to capitalize on this trend.
Effective communication, improved workflows, and customized solutions are key elements that ServiceNow is focusing on to address enterprise needs. With such advancements, businesses can expect to see a more streamlined approach to automation, ultimately fostering a more efficient workplace environment.
Tags: ServiceNow, AI agents, enterprise automation, innovation, technology news, business solutions, automation challenges.
What are agentic capabilities in ServiceNow?
Agentic capabilities in ServiceNow refer to advanced features that allow AI agents to perform tasks and make decisions. These capabilities help automate processes, improve efficiency, and provide better support for users.
How many pre-built AI agents does ServiceNow have?
ServiceNow offers thousands of pre-built AI agents. These agents are designed to handle various tasks across fields like customer service, IT support, and HR, making it easy for organizations to implement them.
How can these AI agents improve my business?
AI agents can streamline operations by automating repetitive tasks, providing quick answers to common questions, and improving response times. This helps teams focus on more complex issues, ultimately enhancing productivity and service quality.
Do I need technical skills to use these AI agents?
No, you don’t need advanced technical skills to use ServiceNow’s AI agents. The platform is user-friendly, allowing business users to easily set up and manage agents without extensive IT knowledge.
Can I customize these AI agents for my needs?
Yes, you can customize ServiceNow’s AI agents. The platform allows you to adjust settings and functions so that the agents can better meet the specific needs of your organization.
