NVIDIA and ServiceNow have expanded their partnership to enhance AI agent implementation, bringing significant benefits to ServiceNow’s customers. The collaboration focuses on new evaluation tools that help organizations assess AI agent performance based on key metrics like accuracy and transparency. These tools will allow businesses to optimize their AI agents for better decision-making and adaptability. By integrating NVIDIA’s advanced reasoning models into the ServiceNow Platform, companies can expect smarter workflows and increased efficiency. With these developments, ServiceNow aims to support the large-scale deployment of AI agents, ensuring customers have the tools they need for effective and transparent AI use. The first of these new tools will be available in May 2025.
ServiceNow and NVIDIA Expand Partnership to Enhance AI Capabilities
In a significant move for businesses focused on improving customer experiences, ServiceNow and NVIDIA have announced an expanded partnership that aims to enhance AI technologies. This collaboration between two industry leaders promises to bring innovative solutions to ServiceNow’s customer base.
What’s New?
The partnership now focuses on the integration of AI agents into ServiceNow’s platform. Specifically, it will leverage NVIDIA’s advanced Llama Nemotron reasoning models, designed to imitate human reasoning and decision-making. This integration is intended to provide organizations with tools that allow them to monitor and optimize AI agents effectively.
The new evaluation tools, developed jointly by NVIDIA and ServiceNow, will enable companies to track AI agent performance using critical metrics such as accuracy. These tools will also help businesses forecast performance and make data-driven adjustments. Additionally, built-in governance features will ensure a transparent and accountable AI implementation process.
Enhancing AI Functions
By incorporating NVIDIA’s advanced reasoning models, ServiceNow aims to boost the flexibility and decision-making capabilities of AI agents. These models focus on essential values like adaptability and scalability, ensuring that AI solutions can meet evolving business needs.
Jon Sigler, executive vice president at ServiceNow, emphasized that these new capabilities will provide businesses with the confidence to effectively scale AI agents. He noted that having clear visibility and improved reasoning functions will lead to smarter workflows and better overall outcomes.
Closing Thoughts
The expanded tools introduced by ServiceNow, including the new AI agent evaluation mechanisms, complement existing features like the AI Agent Orchestrator, allowing for effective management and deployment of AI at scale. This partnership signals a decisive step towards making advanced AI technologies more accessible and beneficial for organizations looking to enhance their operations.
Customers can look forward to the availability of these AI agent evaluation tools by May 2025, setting a new standard for AI deployment in the corporate world.
Tags: ServiceNow, NVIDIA, AI technology, partnership, Llama Nemotron, AI agents, business innovation.
What is the ServiceNow and NVIDIA partnership about?
The partnership between ServiceNow and NVIDIA focuses on creating new AI support tools. This collaboration aims to enhance customer service by using advanced AI technology to help support teams work more efficiently.
How will these new AI tools help support teams?
The new AI tools will assist support teams by automating tasks and providing faster solutions to customer issues. This means less time spent on repetitive tasks and more focus on solving complex problems.
What is “Agentic AI”?
Agentic AI refers to technology that can act on its own to complete tasks, like understanding customer requests and providing responses or solutions. It makes support more efficient and user-friendly.
When can we expect to see these new tools?
While a specific launch date hasn’t been announced, both companies are actively working together. We can expect to see advancements in the near future, as they want to roll out these tools quickly.
Will this partnership change how I receive support?
Yes, the partnership aims to improve the overall support experience. You may notice faster response times and more accurate solutions to your issues, thanks to the AI technology being developed.