ServiceNow and Google Cloud have expanded their partnership to deliver advanced agentic AI solutions to millions of users, particularly in enterprise settings. This collaboration allows ServiceNow’s Now Platform and workflow tools to be available on the Google Cloud Marketplace, enhancing the integration of AI, data analytics, and productivity tools. The integration of ServiceNow’s data governance with BigQuery enables real-time automation and improved issue forecasting. By leveraging Google Cloud’s resources, businesses can optimize workflows and enhance customer experiences using generative AI. This partnership aims to redefine enterprise technology, providing the infrastructure and tools necessary for organizations to innovate effectively with AI.
ServiceNow and Google Cloud Expand Partnership to Drive Agentic AI Solutions
In an exciting development, ServiceNow and Google Cloud have announced an expansion of their partnership aimed at delivering agentic AI products to millions of users, particularly enterprise customers. This collaboration comes with the goal of maximizing the benefits of Generative AI across various aspects of enterprise technology.
The partnership will see ServiceNow’s Now Platform and its entire suite of workflow solutions becoming available on the Google Cloud Marketplace. This move includes key tools such as Customer Relationship Management (CRM), IT Service Management (ITSM), and Security Incident Response (SIR), which will now be accessible through Google Distributed Cloud. These enhancements are designed to help businesses amplify their AI capabilities with new data integrations.
Bill McDermott, the CEO of ServiceNow, highlighted the transformative potential of agentic AI, stating, “We’re putting AI to work to eliminate boundaries in any industry, anywhere in the world.” This innovative approach aims to redefine how enterprise technology operates and supports businesses.
What Does This Mean for Customers?
For customers, having ServiceNow workflows on the Google Cloud Marketplace simplifies the process of incorporating Google’s advanced AI and data analytics tools. Businesses in regulated sectors will appreciate the added security and confidentiality provided through Google Cloud’s infrastructure, ensuring compliance with relevant regulations.
Additionally, the integration between ServiceNow’s data governance layer, known as Workflow Data Fabric, and Google Cloud’s BigQuery will allow organizations to utilize AI-ready analytics for real-time automated decisions. This will be particularly beneficial for issue forecasting and fostering Generative AI development.
Closing Thoughts
While Google Cloud typically focuses on a broader consumer Market, this partnership with ServiceNow is specifically tailored for large enterprises. This strategic alliance strengthens the capabilities of Generative AI and provides organizations with the tools needed to innovate effectively.
Thomas Kurian, CEO of Google Cloud, summarized the goal well: “Through our expanded strategic partnership with ServiceNow, customers will now have the data foundation, development platforms, and leading foundation models to easily build generative AI applications.”
With this collaboration, both ServiceNow and Google Cloud are set to empower businesses to harness the full potential of AI technologies, making it easier for millions of users to benefit.
Tags: ServiceNow, Google Cloud, Agentic AI, Generative AI, Enterprise Technology, Data Integration, Innovation, CRM, ITSM.
What is ServiceNow’s role in delivering AI to enterprises?
ServiceNow helps businesses implement AI tools that improve how they operate. This makes it easier to automate tasks and provide better customer service.
How does Google Cloud support scalable AI solutions?
Google Cloud offers powerful resources and tools to build and manage AI applications. This allows businesses to scale their AI solutions efficiently and grow as needed.
What are the benefits of using agentic AI?
Agentic AI can learn and adapt over time, making it smarter and more effective. It helps companies provide personalized services, improve decision-making, and enhance productivity.
Can small businesses also benefit from these AI solutions?
Yes, small businesses can take advantage of AI tools from ServiceNow and Google Cloud. These solutions can help them streamline operations and compete with larger companies.
How do I start using AI with ServiceNow and Google Cloud?
To get started, you can reach out to ServiceNow or Google Cloud for guidance. They offer support and resources to help businesses integrate AI into their operations smoothly.
