Pegasystems has launched Pega Agent Experience, a new solution that enhances the use of AI agents across various business workflows. This innovative platform allows businesses to automate processes like updating customer accounts and processing orders, either partially or fully, by orchestrating multiple steps. Unlike other orchestration engines, Pega Agent Experience can integrate third-party agents when needed. The platform also offers governance controls to ensure compliance and best practices for AI usage. Anticipated to be available this summer, this solution aims to propel businesses toward becoming autonomous enterprises by recommending new automation opportunities and optimizing workflows for better customer and employee experiences.
Pegasystems Unveils Pega Agent Experience for Enhanced AI Workflow Automation
Pegasystems has recently introduced the Pega Agent Experience, a groundbreaking solution designed to guide AI agents across various business operations. This new offering enhances the company’s existing business process management capabilities, enabling organizations to efficiently design processes that connect both front and back offices.
With Pega Agent Experience, companies can deploy AI agents seamlessly throughout different workflows, facilitating greater automation across the enterprise. The solution is noted for its unique agentic orchestration feature, allowing businesses to create and manage multi-step processes, either fully or partially automated. This means that tasks such as updating customer accounts and processing orders can now be automated effectively.
One of the standout features of Pega Agent Experience is its ability to integrate third-party agents. If a specific job requires a specialized agent from another platform, the system can easily incorporate this external resource. This flexibility sets Pega apart from other orchestration solutions on the Market.
Pegasystems ensures that businesses can rely on the performance of these AI agents, emphasizing consistent and predictable results. According to Kerim Akgonul, Chief Product Officer at Pegasystems, organizations should not solely depend on “magic” to achieve reliable outcomes. The Pega Agent Experience is designed to enhance the governance of AI agents, improving their overall performance in the enterprise landscape.
The upcoming summer release of Pega’s Infinity suite promises even more capabilities, including new APIs that will expand AI integration within enterprise systems. Businesses will be able to preview the performance of their AI agents instantly before deploying new workflows.
Pega Agent Experience embodies Pegasystems’ vision for the autonomous enterprise—a concept that extends beyond just analyzing data, emphasizing the importance of improving internal processes for better customer and employee experiences. By offering proactive recommendations for automation, Pega is leading the charge in making organizations more efficient.
In conclusion, with its innovative Pega Agent Experience, Pegasystems is setting the stage for organizations to harness the full potential of AI in their operations. This commitment to enhancing AI integration marks a significant step toward creating more autonomous and efficient enterprises.
Tags: Pegasystems, Pega Agent Experience, AI Automation, Business Process Management, Autonomous Enterprise, Workflow Automation
What is Pegasystems’ new orchestration capability for AI agents?
Pegasystems has introduced a new orchestration capability that helps AI agents work better together. This allows different AI systems to communicate and cooperate, improving overall performance.
How does this new feature benefit businesses?
This feature enables businesses to streamline their operations by making AI agents more efficient. It helps teams quickly solve problems and enhance customer service, saving time and resources.
Can this orchestration capability be used with existing AI systems?
Yes, Pegasystems’ orchestration capability is designed to work with existing AI systems. Companies can integrate it with their current tools without needing to start from scratch.
Is this technology suitable for all types of businesses?
Yes, this technology can benefit various industries, including finance, healthcare, and customer service. It is adaptable to different business needs.
How can businesses get started with Pegasystems’ orchestration capability?
Interested businesses can contact Pegasystems to learn more about the new orchestration capability. They can also request a demo to see how it can improve their AI operations.
