This week’s No Jitter Roll highlights exciting developments in communication and collaboration tech. Key announcements include Otter.ai’s new voice AI meeting agent suite designed for productivity in business meetings. Forethought launched Forethought Voice, an AI-driven platform enhancing customer support across various channels. Additionally, Genesys introduced Genesys Cloud Social, enabling companies to harness social media for customer engagement and insights. The report from Calabrio’s 2025 State of the Contact Center underscores significant findings, revealing that 98% of contact centers are integrating AI but face challenges such as more complex customer conversations. Stay informed with the latest trends and tools reshaping the communication landscape.
Welcome to this week’s No Jitter Roll, where we highlight the latest product innovations in the communication and collaboration sectors. This week, we bring you exciting updates including Otter.ai’s new voice AI meeting agent suite, Forethought’s AI for customer experience (CX) platform called Forethought Voice, and Genesys’ launch of Genesys Cloud Social, aimed at enhancing social media insights for businesses. Additionally, we will summarize key findings from Calabrio’s 2025 State of the Contact Center report.
Otter.ai Unveils Voice AI Meeting Agent Suite
Otter.ai, a leading platform for AI-assisted productivity, has just launched its unique Voice AI Meeting Agent Suite. This new offering features an innovative Otter Meeting Agent that utilizes meeting data to help users answer questions and accomplish tasks efficiently. The suite also includes the Otter Sales Agent, providing real-time AI support for sales teams, and the Otter SDR Agent, which focuses on enhancing lead generation through autonomous product demonstrations. By simplifying the meeting and sales processes, Otter.ai aims to boost productivity across businesses.
Forethought Launches Forethought Voice
Forethought has introduced Forethought Voice, a groundbreaking multi-agent and multi-channel AI platform designed to enhance customer support experiences. With its agentic reasoning engine, businesses can now create personalized, autonomous customer interactions through Autoflows, addressing complex issues and performing tasks such as checking order statuses without the need for human involvement. This launch reflects the growing trend of AI in improving customer service efficiency.
Genesys Announces Genesys Cloud Social
Genesys has rolled out its latest platform, Genesys Cloud Social, designed to empower companies in effectively engaging with customers on social media. This tool combines insights from voice, digital, and social media channels, capturing posts and mentions while analyzing sentiment in over 50 languages. By working seamlessly with Genesys Cloud AI, it enables organizations to manage both public and private customer interactions more effectively.
Calabrio 2025 State of the Contact Center Report
Calabrio’s recently released report presents an in-depth look at the state of AI integration in contact centers. Notable findings include:
– 98% of contact centers report varying levels of AI technology integration.
– 61% of contact center leaders find conversations with customers more challenging due to AI’s difficulties in managing complex emotional situations.
– 59% of organizations lack ongoing coaching for adapting to AI tools.
– 32% of contact center leaders express distrust in AI among their agents.
These insights indicate the challenges and opportunities facing the sector as it continues to embrace AI solutions.
Stay tuned for our next update where we will continue to explore essential developments in communication and collaboration technologies.
What are the main features of Otter.ai?
Otter.ai offers automatic transcription of meetings, lectures, and interviews. It uses AI to turn voice into text, and it includes features like real-time transcription, searchable notes, and team collaboration tools.
How does Forethought improve customer support?
Forethought uses AI to help customer service teams. It provides quick answers to common questions and suggests solutions to agents. This helps teams respond faster and improves customer satisfaction.
What is unique about Genesys’ new platform?
Genesys’s new platform focuses on creating personalized customer experiences. It uses AI to analyze customer interactions and helps businesses communicate with customers in a way that feels more human and connected.
Can Otter.ai be used for team collaboration?
Yes, Otter.ai is great for team collaboration. Users can share transcripts with team members, highlight important parts, and add comments. This makes it easier for teams to work together.
How do these platforms integrate with other tools?
All these platforms are designed to work with popular tools. They can connect with apps like Slack, Zoom, and Google Drive to help users manage their work better and keep everything organized in one place.